Call Us: 314-434-0038

Staff

KAREN O’CONNOR CORRIGAN, CIC, CIRMS

President/Owner

After attending the University of Missouri-Kansas City, Karen began her insurance career in the claim department of an insurance company in the Midwest. And so began a lifetime focus on the importance of customer satisfaction and service. In 1985 she joined O’Connor Insurance Agency founded in 1975 by her father, the late Robert O’Connor, and gained a broad base of experience in Personal, Business, Life and Health Insurance, marketing, production, and management. In 2005 following the death of her father, Karen assumed the helm of the company as President and co-owner. She and her mother, Cheryl O’Connor, Vice-President and co-owner, have developed the agency into a premier position as a recognized St. Louis Area specialist in insuring community associations which number over 500 associations currently. Jointly, they have elevated the agency to a status that invites consultation from clients, insurance companies, attorneys, and their competitors as well. Karen has been accredited as a Certified Insurance Counselor (CIC) since 1999. She is also one of two individuals in the State of Missouri to be accredited as a Community Insurance and Risk Management Specialist (CIRMS) through the Community Association Institute (CAI), a non-profit organization of community association leaders, community managers, and service professionals. Her expertise in the field has equipped her to serve as an instructor in risk management and best practices for professional property managers and for volunteer community leaders. She is an active member of the CAI having served as Past President and board member. Karen also serves on the Missouri Association of Insurance Agents Coverage Advisory Committee and participates in the Mid-America Technical Conference annually.

CHERYL O’CONNOR – Vice-President/Owner

Cheryl has built a solid insurance career from the ground up beginning with her initial years in the insurance business in 1970 with Bituminous Insurance Company where she established a solid foundation of knowledge and experience in commercial property and casualty underwriting, loss control, and auditing. In 1981 she joined her husband, the late Robert O’Connor, to expand their family-owned business, O’Connor Insurance Agency, and added all aspects of experience in agency management, finance, claims, personal insurance and life and health insurance. Since that time, Cheryl and her daughter, Karen O’Connor Corrigan, President and co-owner, have developed a specialized commercial insurance niche in the St. Louis Area serving over 500 community associations. Their knowledge and expertise in the condominium sector, in particular, is highly respected and valued by all who have the opportunity to work with them.

MOLLIE WELLS, CIC – Operations Manager

After an insurance career of over 40 years in St. Louis, Mollie lasted only 6 weeks in retirement.  Recruited by her professional friends of many years, the co-owners of O’Connor, she resumed her insurance career as Operations Manager for the agency in 2014.  Mollie’s experience in the insurance business includes being a former agency owner, managing officer roles in two well-known St. Louis independent insurance agencies, and as a Regional Marketing/Underwriting Manager for a regional insurance company.  She has also served as Past President of the Missouri Association of Independent Agents (MAIA),  a member of its Executive Committee, a 10-year member of the Board of Directors, and was a recipient of the MAIA Insurance Person of the Year award.  Mollie also served on the St. Louis Independent Agents Board of Directors for 6 years and received its Insurance Agent of the Year award.  She has held accreditation as a Certified Insurance Counselor (CIC) since 1991.

ELIZABETH SCHURWAN, CIC – Assistant Commercial Manager

After several years in a faculty position at the University of Missouri-St. Louis, Elizabeth successfully transitioned her academic talents into the field of commercial insurance in 2003. For the next eleven years, she applied her skills as an Account Manager with a large national insurance company underwriting Worker’s Compensation insurance over a multi-state area for a broad base of independent and direct writer insurance agencies. Elizabeth joined O’Connor in 2014 as a Commercial Account Manager and soon achieved her accreditation as a Certified Insurance Counselor (CIC), a rigorous insurance curriculum which signifies a high level of knowledge, competence, and commitment to continuing insurance education.  Her daily focus is providing exceptional service to a segment of the agency’s large core of over 500 community associations.  In addition to this important responsibility, she earned the role of Assistant Commercial Lines Department Manager in 2016.

RUSSELL WEBER, CPCU, CIC, CRM, AIM – Commercial Account Manager

Russell has worked in the insurance industry since 1987. He has been with O’Connor Insurance since 1997, handling Business Insurance accounts. Russell takes pride in continuance of his insurance education. He holds his Property, Casualty, Life, and Health License. Russell stays informed having most recently completed the requirements for the elite Chartered Property and Casualty Underwriter Designation (CPCU) in 2010. He already completed the requirements for the Certified Risk Manager (CRM), Certified Insurance Counselor (CIC), and Associate in Management (AIM) designations.Russell applies his experience when servicing and advising our customers. While he strives to provide fast, reliable service, his main priority is providing an accurate response to your insurance inquiries. Russell is available to answer questions regarding Commercial Property, General Liability, Equipment Floaters, Business Automobile, Workers Compensation, Umbrella, Professional Liability, Bonds, Life, Health, Employee Benefits and any other insurance concern you may have. I will find solutions to manage your risk. Your total protection is our priority!

 


ELIZABETH SMITH, Commercial Account Manager

Liz is dedicated to servicing claims for all of our clients. One of the features at O’Connor Insurance is that we follow the claims process, rather than just turning it over to the insurance companies. Liz is here to handle our clients’ claim questions and oversee that the companies give fair, fast, and appropriate care to all our clients’ claims. Liz also contributes to our Business Insurance Department by assisting with our community association accounts. Liz is truly instrumental in her ability to provide prompt service.In 1983, Liz began her insurance career in the policy service department at Amerisure. Her claims experience began as a liability and subrogation adjuster in 1994. Liz started at our Agency in 1999 as our Claim Representative. She obtained her Independent Insurance Agent (llA) insurance certificate in 1996 and obtained her Insurance License in March of 2000.

LAURA DOBYNS, Commercial Account Manager

Laura’s commitment to excellent service for insurance customers began in 1986 and continues to be her strong focus today.  She’s quick to admit that this is one of the things she has always loved best about her responsibilities as well as the opportunity to continue her insurance education every day.  And our customers have noticed.  Since joining O’Connor in early 2016, Laura has received recognition for her exceptional service from our community associations and general commercial business customers.  She believes in the importance of building strong customer relationships and always tries to go above and beyond our customers’ expectations as her personal general rule.

MARY PERKINS – Senior Personal Account Manager

Mary is one of our valued Customer Service Representatives in our Personal Insurance Department. Her 30 plus years experience is diverse including a background in Commercial and Personal Insurance. Mary was a Business Insurance Underwriting Assistant at Wetterau from 1974 to 1996. She obtained her Insurance License in 1982 and continues her insurance education on an annual basis.Mary has served our Personal Insurance clients since 1996 and has developed many lasting relationships with our customers. Providing accurate and courteous service comes naturally to Mary, as she truly enjoys helping the customers. Mary is an attribute to our staff, as we strive to provide the very best in customer service.

STEPHEN LISCHETTI – Personal Account Manager

As a native New Yorker, Stephen received his B.S. in Marketing from St. John’s University in Jamaica, NY.  He was inspired by the advice he received from a friend who provided the guidance and motivation to become successful in the Personal Insurance field, so in 1987 he began his career in Personal Insurance with a New York agency. Years later, after a brief hiatus involving a personal business venture outside the insurance industry and trips to China, Peru, Costa Rica, and Iceland, Stephen relocated to St. Louis in 2013 and joined O’Connor in our Personal Insurance Department.  His goal is to provide a quality insurance solution that best addresses the needs of our customers and then back it up with service that exceeds expectations.

NANCY DAVIS – Personal Account Manager

Since joining O’Connor in late 2014, our customers have received the benefits of Nancy’s career of over 35 years in Personal Insurance.  Her broad base of insurance experience has enabled her to work well with customers from all walks of life, from Main Street to gated communities.   Her daily goal is to provide a high standard of service to the customers in her care, and she goes the extra mile in providing sound insurance advice that best fits their needs.  In addition to years of ongoing insurance education, Nancy has added two associate degrees and a bachelor’s degree from the University of Missouri-St. Louis to her impressive knowledge base.

JOSEPH WEBBE – Personal Account Manager

Joe has worked in the insurance industry for the past 20 years since attending the University of Missouri Saint Louis. He began his career with Allstate as an agent. Realizing he could not meet all his customers’ needs with ONE Company, he switched to the independent side where more options are readily available for customer individual needs.In 2009, Joe joined our team at O’Connor Insurance Agency as a Personal Lines Agent. He has already proven to be a valuable member to our staff with his “can-do” attitude and friendly service, striving to provide the very best in customer service.

JACQUE BRANDEL, CISR – Technology Coordinator/Account Manager

When Jacque embarked on her career in the St. Louis insurance community in 1999, she applied her love of knowledge and attention to detail from day one.  Her talent for sound underwriting, customer counseling, and quality customer service at all levels resulted in many satisfied customers.  In 2010 Jacque earned her accreditation as a Certified Insurance Service Representative (CISR).  Since joining O’Connor in mid-2016, Jacque’s commitment to quality service has been matched only by her interest in gaining efficiencies through improved workflow processes and technology.  She is currently nearing completion of her B. A. in Applied Behavioral Science.

KATHY McLAFFERTY – Personal Account Manager/Accounting

Kathy began her insurance career in her family’s insurance agency in 1982, and obtained her Insurance License. Kathy has always specialized in Personal Insurance, Home, Auto, and Personal Umbrellas. She joined O’Connor Insurance in 1994 in our Personal Insurance Department and Kathy continues servicing these customers.

Kathy is critical to the background operations in our agency. She handles whatever the agency throws her way, from special projects and technical updates to bookkeeping.


LISA ALTEPETER – Administrative Assistant/Receptionist 

Since joining us in 2015, Lisa has become the welcoming live voice of O’Connor – no impersonal recording for our customers! Her B.A. in Communications from Fontbonne University and seven years of previous experience as an Administrative Assistant ensures that our customers and service staff receive the friendly and thorough support services they need and deserve.  Lisa is also well-known in the area as the Volleyball Director and 8th grade volleyball coach for our neighbor, St. Monica Catholic Church. Score! We did – with Lisa!

Robert D. O’Connor – Our Late Founder

Founder of our agency, Robert O’Connor, was born September 19, 1943 and died February 3, 2005 at the age of 61. In 1975, Bob started his own insurance agency representing Farmers Insurance Group. Realizing he could not meet all his client needs with just ONE Company, he formed our “Independent Agency”.Bob’s wife, Cheryl, joined the agency in 1981. Then, his daughter, Karen, in 1985. Throughout the years, the agency staff and clientele has grown. Along with the growth came the purchase of our first office building in 1984. Our current building at Olive and I-270 was purchased in 1991.Bob served his community well. He was past President and Board member for many years for the St. Louis Chapter of the Community Associations Institute (CAI). He also devoted several years of service on the Board of Directors, as Committee Chairman, and served on the Creve Coeur-Olivette Chamber of Commerce Board for several years, serving as President in 2001. He was awarded the Creve Coeur-Olivette Chamber of Commerce’s prestigious Outstanding Business Person of the Year in 2002 for his exceptional service.

Matt Kilburn

Matt joined O’Connor Insurance in 2004 to provide financial planning services for our customers. This includes life, disability, and long term care insurance, wealth accumulation, retirement planning, risk management, and distribution strategies. Matt’s career success can be directly attributed to his ability to educate our clients to help them clarify and prioritize their financial goals, implement a plan of action and then follow up with timely and effective ongoing client service.Matt believes strongly in his philosophy to “help others prosper by assisting them to make informed decisions with the goal of enhancing their quality of life“. Matt and his colleague teach educational courses in retirement planning to the outlying communities through various government organizations, colleges and employer groups.Matt is a Summa Cum Laude graduate of Lindenwood University. He lives in Oakville with his wife and two children and enjoys reading, golfing, tennis and spending time with his family. -Member of the Financial Educators Network (FEN) Matthew A Kilburn is an Investment Advisor Representative of and offers securities and advisory services through Multi-Financial Securities Corp, Member FINRA/SIPC. 12101 Olive Blvd, St. Louis, MO 63141 (314) 434-0038 O’Connor Insurance is independent of Multi-Financial Securities Corp.